Effective: 1 January 2024
This policy describes how marshalltranslation delivers completed projects.
Delivery method
All translations and related materials are delivered digitally by email to the address provided at checkout. No physical delivery is made unless separately agreed (e.g. physical sworn translation statements).
Delivery timelines
- Concise Package: 5 business days from receipt of source documents
- Standard Package: 7 business days from receipt of source documents
- Volume Package: 12 business days, with milestone schedule confirmed at scoping
What we deliver
Completed translations are delivered in the agreed format with the project terminology glossary. For regulated industry projects, a translation process record is included for audit purposes.
Rush delivery
Rush delivery under 24 hours is available as an add-on for suitable documents. Suitability is confirmed at scoping. Rush add-on must be purchased at ordering time.
Delays
If we anticipate a delay, we notify you immediately with a revised delivery estimate.