Our process.

You upload your document through our secure intake form, along with a brief describing target language, audience, intended use, regulatory context and any deadline requirements. The more we know at this stage, the more accurate our scope assessment.

We assess document complexity, regulatory framework (if applicable), subject-matter domain, and terminology requirements. For EU regulatory submissions and medical device documentation, we check which regulatory body the translation is intended for and which specific format or terminology requirements apply.

We match the project to a translator with both the relevant language pair and domain expertise. A legal document goes to a translator with legal training. A medical device file goes to someone with clinical or biomedical background. Subject-matter knowledge is not optional in regulated content.

The assigned translator works with our project-specific terminology glossary, using approved terminology from regulatory bodies and recognised subject-area sources. Changes to the glossary during translation are flagged for review. All translated content is delivered with the source text preserved for reference.

A second specialist linguist reviews the translation for accuracy, terminology consistency and fitness for purpose in the target regulatory or legal context. This is not a proofreading pass: it is a substantive accuracy review by someone who can evaluate both the content and the translation.

Files are delivered in your agreed format with the project terminology glossary. For regulated industries, we also provide a translation process record that documents who performed the translation and QA review, for audit purposes.